US Script RxDirect Mail Order Privacy Statement

   Protecting Your Privacy

Protecting your privacy and your medical information is at the core of our business and is required by law.  RxDirect recognizes our obligation to keep your information secure and confidential. 

You can count on RxDirect to keep you informed about how we protect your privacy and limit the sharing of information.  RxDirect will abide by this notice of privacy, yet if updated the new notice will be in effect from that time forward.

   Keeping Your Private Health Information Secure

In the course of doing business, RxDirect collects and uses various types of information, such as name, address, and claim information, as well as medical and health information known as Private Health Information (PHI).  RxDirect uses this information to accurately process your prescriptions and receive payment for your healthcare services.

RxDirect employees are trained to safeguard information during all business practices according to established security standards, procedures, and applicable laws, and access information about you only when necessary to fill your prescriptions, verify eligibility, obtain an authorization, process claims with your insurance company, communicate with doctor(s) and/or their office staff, and otherwise meet your needs.  

RxDirect meets strict physical, electronic and procedural security standards to protect personal information.

Keeping Private Health Information Accurate

Keeping your health information accurate and up-to-date is very important.  If you believe the private health information we have about you is incomplete, inaccurate or not current, please call 1-800-785-4197 or write RxDirect. 

You may review your private health information, request amendments or additional restrictions, and ask for an accounting of authorized disclosures.  Our pharmacist in charge will personally supervise any request.  

RxDirect will take appropriate action to correct any erroneous information as quickly as possible through a standard set of practices and procedures.  You also have the right to contact the Secretary of Health and Human Services if you feel RxDirect has not satisfied your needs.

How—And Why—Private Health Information Is Shared

RxDirect limits who receives information and what type of information is shared as in the following situations:

• RxDirect shares information to deliver your prescription services and receive payment.

• To help us offer you our services, we may share information with self-funded employer groups, claim processors, and your employee benefits insurance company.  These companies act on our behalf and are obligated contractually to keep the information that we provide them confidential.

• Except as required by law or stated within this notice, with your written authorization, patient-specific, personally identifiable data will be released only when required to provide a service for you. Data is released on the condition that the person receiving the data will not release it further, unless you give permission.  You may revoke your authorization in writing at any time.

• As required by law, Rx Direct shares information with certain government agencies.  They include:

• Public Health Agencies for controlling disease, injury or disability. 
• Health Oversight Agencies for audits, investigations, and inspections.
• Food and Drug Administration for reporting medication adverse events, defects, product recalls and etc.
• Judicial or law enforcement agencies who demand release of information by subpoena, court order or other such legal process.  
• We may disclose your private health information to an authorized public or private entity to assist you in a disaster relief effort or emergency care treatment situation.

• RxDirect does not share any customer information with third-party marketers who would offer their products and services to you.